I wish now I had told him to put her away (because he didn't ). It took awhile for my credit card to process (fax machine) and I was a nervous wreck. ... the GSD pacing by my legs (he suggested I pet her)....and I'm trying not to cry (which I did once I was in my vehicle).
Our Family recently purchased a puppy and we could not be happier. Excellent service that helped us with all details and answered everyone of our questions. It was nice to see it was a family owned business. We thought it was exactly how the "experience" should be. Will defintely recommend.
The customer service is top notch and they have a great variety of pets and supplies for a small town pet store. I buy everything I can from them and so appreciate having a local family owned pet store!
I strongly suggest the owner not allow her to be in the customer area anymore. The next person might not be so willing to leave with only an apology.
Here's the thing. .. the GSD didn't break the skin (red marks turning to bruises) ... it was warning bite. But why? I did nothing to upset her. And honestly reasons are pointless. She did do it ... and now I'm a nervous mess because I have never been bit/lunged at by a dog before.
First time visitor (passing through town and surprised I'd never noticed it before), I will say the store is worthy of a 4 star; however, an incident while at checkout reduced my rating to a 3 ... and, sadly, I won't go back.
The not so good: When I first opened the door to enter the store, there was a German Shepherd laying right inside the door. This surprised me; but, I own 3 dogs (one being a GSD/border collie mix) so I let her smell me and gave her some loving. She came up to me a couple more times while I was browsing and nuzzled for affection.
At checkout, the young man suggested I get 2 more hooves for the sale price. So I stepped over to the hooves and as I reached for them, the GSD came out of nowhere and bit me in the knee .... and I hollered! The young man asked what happened and I said she bit me in the knee. He apologized. Even said she'd done that to a child once.
Spencer, Iowa
I love the Dog House very friendly and an at go e feeling. I have purchased many supplies and pets from there. The family that 92nd it are very helpful and do anything they possibly can to make sure you have what you need and are taken care of all the way. I have 3 per rats from her and she has been more than generous helpful and kind from day one. She always answers my questions and is very helpful any time I call or come in. She does everything she possibly can to make sure my pets have all their needs met. I am truly grateful to her for all of this and only go through her for my pets needs
Great people there, helpful and kind!!
The good : the owner (I think) and the young man at checkout were very nice. The store had a decent selection and fair/reasonable prices (especially for a locally owned shop).
Dog House Etc is a US Pet Store based in Sheldon, Iowa. Dog House Etc is located at 4920 320th St, Sheldon, IA 51201, USA.
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